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Job Opportunities — Join Our Team

Explore open positions and build your career in customer experience within our certified inshore centers in Dubai and Cairo.

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Showing 5 positions
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Dubai, UAE (Inshore)Full-TimeOperations

Bilingual Customer Experience Agent

Deliver high-touch, omnichannel support (Arabic & English) across voice, WhatsApp, and live chat for premier GCC enterprise accounts under certified UAE governance.

Native Arabic & Fluent English1+ year CX or Contact Center ExperienceOmnichannel Desktop Proficiency
Direct Inshore Opportunity
Cairo, Egypt (Inshore)Full-TimeOperations

Customer Support Specialist

Handle complex customer inquiries, technical troubleshooting, and retention workflows with high empathy and rapid first-contact resolution.

Excellent Communication SkillsProblem-Solving MindsetCRM & Ticketing Systems Knowledge
Direct Inshore Opportunity
Dubai, UAE (Inshore)Full-TimeQuality & Compliance

Quality Assurance Specialist (COPC / ISO)

Conduct rigorous audit calibrations, score omnichannel interactions against ISO 18295-1 / COPC benchmarks, and coach operational teams toward continuous improvement.

COPC / ISO Certification preferred2+ years QA in Contact CenterData-Driven Analytical Skills
Direct Inshore Opportunity
Cairo, Egypt (Inshore)Full-TimeWorkforce Management

WFM & Real-Time Operations Analyst

Monitor intraday real-time adherence, execute volume forecasting models, and optimize shift schedules to meet target SLAs across peak campaign periods.

Proficiency in Genesys / Teleopti WFMStrong Mathematical/Stat BackgroundReal-Time Intraday Management
Direct Inshore Opportunity
Dubai, UAE (Inshore)Full-TimeManagement

Contact Center Operations Team Leader

Lead, mentor, and drive performance across front-line agent squads to consistently exceed CSAT, FCR, and KPI SLA benchmarks.

3+ years Team Lead experienceProven Coaching & Metric Track RecordStrong Leadership & Escalation Handling
Direct Inshore Opportunity

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Email your CV directly to our talent team in Dubai and Cairo at careers@tele-communicate.com