IT & DIGITAL TRANSFORMATIONIT & Digital Transformation Outsourcing
Technology and digital-transformation services that stand up, migrate and modernize customer-experience operations (from contact-center build to intelligent automation ) so your CX runs on the right platform, integrated with the systems you already own.
What's Included
Contact-center setup & migration: build a new operation or migrate an existing one with minimal disruption.
CRM & IVR integration: connect Genesys or Exotel to Salesforce, Zoho, Freshdesk and your line-of-business systems.
RPA & chatbot implementation: automate repetitive work and deflect routine contacts.
Process re-engineering: redesign workflows for first-contact resolution and lower cost-to-serve.
Digital CX strategy: roadmap and platform selection for enterprise or SME.
How We Deliver
Delivered under ISO 9001 quality processes and ISO 27001-2015 information-security controls: critical for secure integration and data handling.
Technology Platform
Telecommunicate matches the right platform from our multi-vendor technology ecosystem to each client's requirements. Our omnichannel solutions include Genesys, Exotel, and Robodesk, supported by a broader partner network including Microsoft, Ziwo, Avaya, Salesforce, Freshdesk, Zoho, Aruba, and Novomind. We recommend the right platform for your scale and requirements in the discovery session.
Typical SLA Framework
SLA tables represent an illustrative framework. Final contracted SLAs are configured per engagement.
Migration Uptime
99.9% availability during migration windows
Integration response latency
API response times kept under agreed thresholds
First-week post-launch defects
Minimized defect rates with hypercare support
Onboarding Timeline
From contract signature to go-live typically runs 4 to 8 weeks, managed by a dedicated implementation team.
Audit & Discovery
Technical audits, architecture design, integrations mapping.
Configuration & scripting
Setting up channels, coding APIs, writing chatbot scripts.
Testing & validation
End-to-end user testing, load testing, security scans.
Deploy & hypercare
Launch of the system, performance monitoring, and live tuning.
Certifications
ISO 27001-2015 (secure integration and data handling), ISO 9001 (delivery quality).
Ready To Start?
Book A Discovery Call Or Request A Proposal Customized For Your Volumes.